Emergency Plan

Emergency Plan

The Joint Emergency Planning Unit (JEPU)

Local authority emergency planning in Suffolk is organised in a joint unit comprising all of the Suffolk District, Borough and County Councils.

The aim of the JEPU is to facilitate the development, management, support and validation of integrated civil preparedness and business continuity management within Suffolk Local Authorities.

Melton Parish Council works with the JEPU and has developed an emergency plan.

What to do in an emergency:

In the event of any local emergency, if there is ANY threat to life dial 999 and alert the emergency services (Police, Fire, or Ambulance) immediately. If there is no perceived threat to life, but you have information that may help the emergency services, dial 101 (Police).

Further advice on how to prepare for an emergency, including what to pack in a Get Prepared bag can be found on the Suffolk Prepared website.

What will Melton Parish Council do:

In the event of an emergency impacting the parish/community the Parish Council will form an emergency coordination group, when safe to do so and as far as is practicable, to: assess the impacts of the incident, consider the local response, inform and support residents and responding agencies.

Potential causes of Emergency Plan to be operational include:

  • Severe weather, damaged properties
  • Flooding – surface water, tidal surge, fluvial
  • Power outages
  • Evacuations
  • Pandemic
  • Rail Incident

Useful Agency Contact Information

Suffolk County Council – 0345 606 6067

HighwaysCommunity Self-Help Scheme – Suffolk County Council

Winter Gritting – Parish/ Community self-help. Check which roads are gritted in Suffolk – Suffolk County Council

Report a Highways issue –  Emergencies 0345 606 6171 https://www.suffolk.gov.uk/roads-and-transport/roads-pavements-and-verges/report-a-highways-issue/

Roadworks in Suffolk – https://www.suffolk.gov.uk/roads-and-transport/roadworks/roadworks-in-suffolk/ or roadworks.org https://one.network/

Report a floodhttps://www.suffolk.gov.uk/roads-and-transport/flooding-and-drainage/

Trading Standardshttps://www.suffolk.gov.uk/community-and-safety/suffolk-trading-standards/

Children and Young Persons (CYP) – Customer First on 0808 800 4005


Police101 Report | Suffolk Constabulary

NHS111  https://www.nhs.uk/

Suffolk Fire & Rescue Service (SFRS) non-emergency issues.

Call 01473 260588, available Monday to Thursday from 9am to 5pm, and Fridays from 9am to 4pm.

Call 01480 444500 for out of office hours.

Only call 999 if there’s an urgent Fire Safety issue that puts people in immediate risk.

Suffolk Fire and Rescue Service – Suffolk County Council

Fire Safety Guidance


Small & Medium places of assembly


Means of escape for disabled People https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/886446/9446_Means_of_Escape_v2_.pdf

Environment Agency – Floodline 0345 988 1188

Flood mapping (check map under ‘Extent of Flooding’ options for coastal & rivers or water surface run off options) https://flood-warning-information.service.gov.uk/long-term-flood-risk/map

Sign up for Flood Warnings (either as an individual (Postcode and specific address – recommended option for residents / parish ‘circulars’ / updates / websites) Sign up for flood warnings – GOV.UK (www.gov.uk)

Flood warnings by region https://riverlevels.uk/flood-warnings#.YA6XE-j7SUk

Flood Re https://www.floodre.co.uk/

Blue Pages (Flood products) http://bluepages.org.uk/

To report – https://www.gov.uk/report-an-environmental-incident  incident hotline 24/7: 0800 80 70 60

  • damage or danger to the natural environment
  • pollution to water or land
  • poaching or illegal fishing
  • dead fish or fish gasping for air
  • main riversblocked by a vehicle or fallen tree causing risk of flooding
  • flooding from any river, stream, canal, natural spring or the sea
  • incidents at Environment Agency-regulated waste sites
  • illegal removals from watercourses
  • unusual changes in river flow
  • collapsed or badly damaged river or canal banks

Met Office

Sign up to weather warnings https://service.govdelivery.com/accounts/UKMETOFFICE/subscriber/new

Weather warnings https://www.metoffice.gov.uk/weather/warnings-and-advice/uk-warnings