Garden waste collections have now resumed – please put your garden waste bin out as scheduled and crews will collect as normal.
Customers who did not receive their scheduled garden waste collection last week (Monday 21 to Friday 25 February) will receive a week’s extension to their subscription. East Suffolk Council will endeavour to contact these customers by email where possible.
Crews have worked hard to catch up on household waste and recycling collections which were not collected on Friday 18 February due to Storm Eunice. East Suffolk Council are unable to offer a catch-up service for any garden waste collections which were missed on this day and apologise for any inconvenience.
Garden waste collections were suspended last week to enable crews to prioritise household waste and recycling collections, following unprecedented incidents at both of the waste transfer facilities which serve East Suffolk.
The Ransomes Waste Transfer Facility near Ipswich remains closed following a fire on 6 February and the Lowestoft Waste Transfer Facility was temporarily closed on 18 February having been damaged during Storm Eunice.
The Lowestoft facility has now reopened however due to the ongoing Ransomes closure, crews in the south of the district still need to travel further to offload waste which may delay some collections. If your household waste, recycling or garden waste bin is not collected on your scheduled day, please leave the bin out as crews will return the next day to collect.